Your procedures
exist.
Consistent execution
doesn't.

STEPS closes the gap between how a procedure is written and how it actually gets done. Teams work through your real procedures together and leave aligned on who does what, and when.

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Where execution erodes

Invisible interpretation gaps

Team members read the same procedure and reach different conclusions about who does what, and when.

High-stakes situations practised only when it's too late

High-stakes, low-frequency scenarios are the ones that cause failures. They're also the ones teams are least prepared for.

Some people miss the update

Procedure changes reach people at different times, through different channels, with different levels of attention.

Documentation and practice diverge

Over time, what people actually do gradually departs from what the procedure says they should do.

Results STEPS Creates

What changes after a session

Time-to-competence shortened

The gap between onboarding and other trainings and doing the procedure unsupervised gets shorter.

New equipment and procedures adopted faster

New machinery and equipment mean new procedures, which are often trained in a vacuum. STEPS helps anchor safe and efficient usage across roles for new and existing procedures.

Execution aligned across roles

The team works through the procedure together and walks out agreeing on who does what and when.

Mistakes surfaced before they have real consequences

Rare, high-stakes situations get rehearsed in a low-pressure setting, so the team has handled it before it counts.

What is STEPS

A procedure training system your team can run on demand

STEPS is a self-facilitated physical board game built around your procedures. Your team plays through real scenarios, aligns on who does what and when, and understands the why behind the how.

It is not a PowerPoint presentation. It is not e-learning. It is a custom-built training tool designed around your actual procedures and verified with your own experts. It produces shared understanding across roles that documentation on its own cannot.

We build it with you. Your facilitators can run it indefinitely.

Sessions can be extended with a digital layer that captures where knowledge gaps recur across teams.

Example boards showing the format across different industries. Every client system is built from that client's own procedures.

How It Works

We build it around
your operational reality

Every STEPS system is built from your procedures, your roles, and real incident data from your industry — in close collaboration with your subject matter experts.

We go deep into your operation

We interview your teams and process experts to understand which processes are critical to reinforce, and which behaviours to change. That research gives the foundation for your STEPS training scenarios — so your teams will learn by working through the exact decisions they could actually face.

We craft every scenario around your risk profile

A bespoke STEPS system is designed around your exact procedures and verified with your subject matter experts for full operational accuracy. Your organisation owns it permanently to run it on demand.

We bring your facilitators to full capability

We personally prepare your internal facilitators and support the rollout in the way that fits your organisation. As your team takes over, your dashboard captures session data providing an overview of recurring knowledge gaps that need reinforcement.

Proven in the Field

Deployed at scale. Validated in the field.

450+

Offshore technicians and vessel crew trained

Countries across a single coordinated rollout

Years in continuous use for induction and reinforcement

NPS
+70

Consistently preferred over lecture-based formats by participants

Who We Are

Built from the inside. Deployed at scale.

We are two strategic design consultants who built and validated STEPS from the inside — embedded in one of the world's most complex offshore operations. We know what procedural misalignment costs because we've seen it at scale.

Every system we design fits the operation it is built for and leaves the organisation with lasting internal capability.

Viktor Beregszaszi

Gamification & Safety Training Strategist

Designs gamified learning systems for safety-critical industries. 1500+ employees trained. Certified change practitioner and international speaker on gamification at scale.

Tobias Juul Brøgger-Jensen

Design Thinking Strategist

8+ years designing complex operational systems for large organisations. Specialises in translating procedures and processes into clear, human-centred experiences that stick.

Where STEPS Works Best

Built for industries where precision is non-negotiable

STEPS works best where the gap between what the procedure says and what people actually do carries real consequences.

High-stakes operations and costly mistakes Offshore energy, utilities, pharma, logistics, healthcare — anywhere a deviation from procedure has consequences beyond inconvenience.

Teams that work together physically Where roles are physically interdependent — one person's interpretation of a procedure directly shapes what the next person does.

Procedures that don't stick Technology, structure, resources — many things break procedures. STEPS focuses on the gap between what the process says and what each person believes it means. Particularly effective for onboarding, when new employees are building their mental model of your procedures for the first time.

Book a demo.

In person. 45 minutes.

We'll play through a live scenario together and explore where STEPS fits your operation. No preparation needed on your side.

Your proceduresexist. Consistent executiondoesn't.