Your procedures
exist.
Consistent execution
doesn't.

STEPS is a structured training system that surfaces how differently people interpret the same procedure — and builds the shared understanding to fix it.

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Where execution erodes

Invisible interpretation gaps

Team members read the same procedure and reach different conclusions about who does what — and when.

High-stakes situations practiced only when it's too late

High-stakes, low-frequency scenarios are the ones that cause failures. They're also the ones teams are least prepared for.

Some people miss the update

Procedure changes reach people at different times, through different channels, with different levels of attention.

Documentation and practice diverge

Over time, what people actually do gradually departs from what the procedure says they should do.

What is STEPS

A procedure training system your team can run on demand

STEPS is a self-facilitated physical board game with digital features that lets your team members play through scenarios and align on who does what, when — and understand not just the how, but also the why.

It is not a PowerPoint presentation. It is not e-learning. It is a custom-built training tool designed around your actual procedures, your roles, and your operational context — creating shared understanding across roles and teams that documentation alone cannot produce.

We build it with you. Your facilitators can run it indefinitely.

Each session generates data. A dashboard highlights recurring knowledge gaps and alignment trends — giving you evidence for targeted reinforcement, audit documentation, and process refinement.

Clarify roles and handovers

Who does what, and when, becomes explicit — not assumed.

Surface interdependencies

Teams see how their decisions affect adjacent roles in real time.

Practise critical decisions

High-stakes, low-frequency situations are rehearsed before they happen — not after.

Capture procedure gaps

Interpretation differences that aren't in the official procedure get captured and acted on.

How It Works

We build it around
your operational reality

Every STEPS system is built from your procedures, your roles, and real incident data from your industry — in close collaboration with your subject matter experts.

We go deep into your operation

We interview your teams and process experts to understand which processes are critical to reinforce, and which behaviours to change. That research gives the foundation for your STEPS training scenarios — so your teams will learn by working through the exact decisions they could actually face.

We craft every scenario around your risk profile

A bespoke STEPS system is designed around your exact procedures and verified with your subject matter experts for full operational accuracy. Your organisation owns it permanently to run it on demand.

We bring your facilitators to full capability

We personally prepare your internal facilitators and support the rollout in the way that fits your organisation. As your team takes over, your dashboard captures session data providing an overview of recurring knowledge gaps that need reinforcement.

Proven in the Field

Deployed at scale. Validated in the field.

450+

Offshore technicians and vessel crew trained

Countries across a single coordinated rollout

Years in continuous use for induction and reinforcement

NPS
+70

Consistently preferred over lecture-based formats by participants

Who We Are

Built from the inside. Deployed at scale.

We are two strategic design consultants who built and validated STEPS from the inside — embedded in one of the world's most complex offshore operations. We know what procedural misalignment costs because we've seen it at scale.

We don't sell off-the-shelf training. We design systems that fit your operational reality and leave your organisation with lasting internal capability.

Viktor Beregszaszi

Gamification & Safety Training Strategist

Designs gamified learning systems for safety-critical industries. 1500+ employees trained. Certified change practitioner and international speaker on gamification at scale.

Tobias Juul Brøgger-Jensen

Design Thinking Strategist

8+ years designing complex operational systems for large organisations. Specialises in translating procedures and processes into clear, human-centred experiences that stick.

Who This Is For

Built for industries where precision is non-negotiable

STEPS works best where the gap between what the procedure says and what people actually do carries real consequences.

High-stakes operations and costly mistakes Offshore energy, utilities, pharma, logistics, healthcare — anywhere a deviation from procedure has consequences beyond inconvenience.

Teams that work together physically Where roles are physically interdependent — one person's interpretation of a procedure directly shapes what the next person does.

Procedures that don't stick Technology, structure, resources — many things break procedures. STEPS focuses on the gap between what the process says and what each person believes it means. Particularly effective for induction — when new employees are building their mental model of your procedures for the first time.

Book a demo.

In person. 45 minutes.

We'll play through a live scenario together and explore where STEPS fits your operation. No preparation needed on your side.

Your proceduresexist. Consistent executiondoesn't.